WARRANTY - PRO COMP WARRANTIES & RETURN POLICIES


PRO COMP TIRES WARRANTY COVERAGE

Any new Pro Comp tire purchased by a consumer from a Pro Comp dealer is covered by this Limited Warranty. Pro Comp tires come with a limited warranty to cover manufacturing defects in material and workmanship under normal and intended use. Intended use is specified as normal on-road road use, not racing or off-road use. The following Warranties are available on applicable Pro Comp Tires:

STANDARD COVERAGE

If your Pro Comp tire becomes unserviceable as a result of an eligible adjustable condition during the first 10% of tread life, it will be replaced with an equivalent new Pro Comp tire at no charge. When the tread is worn more than 10%, a replacement charge will be required in order to obtain a replacement tire (freight is not included). The replacement charge will be determined by multiplying current market price by the percentage of original tread depth worn from the tire. You must pay for mounting, balancing and any other additional charges, such as taxes and freight or the acceptance of a higher-priced replacement tire.

All Pro Comp tires are covered by Standard Coverage. The Pro Comp A/T Sport and Xtreme MT2 are covered by an enhanced “Forever Warranty”, as described below.

MILEAGE WARRANTY

The following Pro Comp tires are warranted against tread wear prior to the applicable indicated mileage.

  

PROVIDED THAT YOU:

1. Rotate your tires in accordance with prescribed rotation patterns at least every 3,000 - 5,000 miles and have documentation showing rotation schedule.

2. Present the tire for adjustment

3. Present documentation showing rotation schedule when requesting an adjustment and the date of purchase, vehicle type, model, odometer reading and tire pressure.

If the tire wears down to the tread wear indicators in less than the miles warranted, a pro-rated adjustment will be made according to actual mileage delivered. Your replacement cost will be determined by dividing the actual mileage delivered by the miles warranted and multiplying the result times the current selling price of the equivalent or comparable replacement tire. You must pay for mounting, balancing and any other additional charges, such as taxes or the acceptance of a higher priced replacement tire.

When the tread becomes worn to 2/32" (shown by tread wear indicators molded into the tread grooves) the tire is worn out per DOT specification and tire is no longer covered under the warranty.

60 DAY RIDE ASSURANCE

The 60 Day Ride Assurance is applicable to all Pro Comp A/T Sport and Xtreme MT2 tires with sales effective January 1, 2016 or thereafter. The 60 Day Ride Assurance provides the consumer with a “complete 100% satisfaction guarantee”; meaning that the consumer may invoke at will, within 60 days of purchase, a return, without question. This warranty serves to provide the consumer ultimate recourse in case of any reason whatsoever for product return. The consumer may apply the refund toward another tire.

FOREVER WARRANTY

The Forever Warranty is a non-prorated replacement for any manufacturing defects in material and workmanship under normal and intended use. The Forever Warranty is specifically offered on all A/T Sport and Xtreme MT2 tires. If a manufacturing defect in material or workmanship occurs, the tire will be replaced at no charge, or a non-pro-rated basis to the consumer.

WHAT IS NOT COVERED

Adjustments will not be made for tires which become unserviceable due to:

1. Conditions resulting from road hazards, such as impact damage, cut, snags or punctures

2. Conditions resulting from improper installation, wheel misalignment or tire/wheel assembly imbalance improper load rating

3. Conditions resulting from consumer damage, such as improper tire and vehicle maintenance (including improper inflation), misuse, abuse or accidents

  • Ride complaints after the first 10% of tread wear
  • Use in any commercial, racing, or off-road application
  • Ozone or weather checking on tires over four (4) years from date of manufacturer or tires which are:
    • Worn unevenly and/or show a difference of 2/32" between the grooves
    • Installed on any vehicle on which it was not first installed
    • Sold or adjusted outside the United States
    • Branded "NON-ADJ" (Non-adjustable)

4. Tires branded "BLEMISH", "MALWEAR" or "NON-UNIF" (non-uniform) are not covered under the Pro Comp Tread Wear Protection provided herein.

REPLACEMENT WARRANTY

If you receive a replacement tire under the terms of this warranty, the replacement tire will be covered by the warranty then currently given by Pro Comp for the tire.

Where to go for warranty replacement:

See your Pro Comp tire dealer. CLICK HERE TO LOCATE A DEALER

In the event you are unable to locate a Pro Comp tire dealer, you can obtain assistance by contacting Pro Comp directly at their toll free number 866-232-0665.

CONDITIONS AND EXCLUSIONS

Any tire, no matter how well constructed, may fail in service or otherwise become unserviceable due to conditions beyond the control of the manufacturer. Nothing in this warranty is intended to be a representation by Pro Comp that tire failure cannot occur.

Pro Comp Tire disclaims any liability for incidental or consequential damages to the extent permitted by law. Some states do not allow exclusion of incidental or consequential damages so this limitation or exclusion may not apply to you.

CONSUMER RIGHTS

This warranty gives you specific legal rights and you may also have other rights that may vary from state to state.

OWNER’S OBLIGATION

When making a claim, you must return the tire to be replaced to your Pro Comp tire dealer and sign the customer signature section of the Pro Comp Tire Claim Form.

Proper vehicle and tire care is necessary to obtain the expected wear from a tire. It is your obligation to properly maintain your tires and the vehicle upon which they are mounted, including:

1. Operating your tires at the inflation pressures recommended by the vehicle manufacturer

2. Keeping your tire/wheel assemblies in balance

3. Proper wheel alignment

4. Maintaining steering/ suspension components to be within manufacturer specifications

5. Rotate your tires at least every 3,000-5,000 miles

We recommend that you have your Pro Comp tire dealer inspect your tires any time you notice irregular or uneven tread wear and rotate them, if necessary.

DEALER WARRANTY PROCEDURE

If you are a dealer and you need to access the warranty procedure, adjustment table, or warranty claim form please CLICK HERE

PRO COMP XTREME ALLOY (PXA) AND STEEL (PCW) LIMITED WHEEL WARRANTY

All Pro Comp Xtreme Alloy (PXA) and Steel (PCW) wheels come with a limited warranty to cover manufacturing defects in material and workmanship under normal and intended use. Intended use is specified as normal on-road use, and not racing or off-road use. This warranty is extended to the original retail purchaser of the product only and is non-transferrable.

ALL ALLOY (PXA) WHEELS ARE COVERED BY A LIFETIME STRUCTURAL WARRANTY (With intended on-road use)
  • Xtreme Alloy (PXA) Finish Warranty
  • All powder coated wheels (gloss, flat and matte black) carry a 2-year limited warranty
  • All chrome and PVD finish wheels carry a 2-year limited warranty
NO FINISH WARRANTY ON ALL POLISHED WHEELS STEEL (PCW) FINISH WARRANTY
  • All Steel (PCW) wheels carry a 2-year limited warranty.

WHAT IS NOT COVERED?

XTREME ALLOY (PXA) AND STEEL (PCW)
  • Damage caused by improper installation or improper application
  • Damage caused by accidents, pot holes or irregular driving surfaces
  • Misuse or neglect of finish
  • Use of non-compliant chemicals when cleaning the wheels
  • Damage caused by foreign objects (i.e. wrenches, knives, tire irons, etc.) on-or off-road
  • Dents, bends, scratches, gouges, chips, or other impact damage

Any claims for wheels that are damaged due to shipping must be made within 10 days of receipt of goods. All warranty issues are subject to inspection by Pro Comp to determine if product(s) is covered under warranty policy.

WARRANTY CLAIM PROCEDURE

NOTE: Pro Comp does not cover expenses incurred for freight, removal and/or installation labor, loss of vehicle use, loss of time, inconveniences or any other consequential damages.

If you have, or suspect that you have a defective product, please contact the original retail seller. Upon contact, a Returns Good Authorization (RGA) will be issued to the seller from Pro Comp. Product will then be able to be returned to the original retail seller. The Pro Comp issued RGA will only be valid for 60 days.

When returning the product to the retail seller or to a Pro Comp distribution outlet, it must be accompanied with your name, address, phone number, place / date or purchase, and a Description of the defect. The product will need to be freight prepaid, as the retail seller and/or Pro Comp does not cover expenses incurred for freight.

Upon receipt and examination of the product, you will be notified of the findings. If defective and covered under this warranty, a replacement product will be shipped to you, freight prepaid. If product is deemed not defective, or the condition is not covered by this warranty, the product will be returned to you, as received, freight collect.

IT IS THE OWNER’S RESPONSIBILITY TO INSPECT AND RETORQUE THE LUG NUTS. RECHECK LUG NUT TORQUE WITHIN THE FIRST 50 MILES DRIVEN, AND PERIODICALLY THEREAFTER. FAILURE TO RECHECK THE LUG NUT TORQUE MAY RESULT IN A SERIOUS ACCIDENT.

View/Download Warranty

THE PRO COMP PROMISE WARRANTY

At Pro Comp, we know you have many choices when selecting products to personalize your vehicle. You should demand nothing but the highest quality available and have total confidence that the products you selected are the best in the industry. It is for these reasons that Pro Comp Suspension products are backed by the best warranty in the industry...the Pro Comp Promise! Pro Comp promises that its products will last a lifetime or we will replace it free of charge. It's that simple! Because of our commitment to quality and manufacturing excellence, we are able to stand behind our products. FOREVER. It is Pro Comp's Promise that if one of our suspension products breaks not due to misuse, neglect or vandalism, we will replace it. WHETHER YOU ARE THE ORIGINAL PURCHASER OR NOT, you can be assured that we will make it right. The Pro Comp Promise covers all suspension products including shocks and steering stabilizers. Buy Pro Comp Suspension today and enjoy it for the rest of your life!
That's our Pro Comp Promise!

View/Download Pro Comp Promise Warranty

NOTICE TO OWNER, OPERATOR, DEALER AND INSTALLER

Vehicles that have been enhanced for off-road performance often have unique handling characteristics due to the higher center of gravity and larger tires. This vehicle may handle, react and stop differently than many passenger cars or unmodified vehicles, both on and off–road. You must drive your vehicle safely! Extreme care should always be taken to prevent vehicle rollover or loss of control, which can result in serious injury or even death. Always avoid sudden sharp turns or abrupt maneuvers and allow more time and distance for braking! Pro Comp reminds you to fasten your seat belts at all times and reduce speed! We will gladly answer any questions concerning the design, function, maintenance and correct use of our products.

Please make sure that the Dealer / Installer explains and delivers all warning notices, warranty forms and instruction sheets included with Pro Comp product.


WARRANTY AND RETURN POLICY

Pro Comp warranties its full line of products to be free from defects in workmanship and materials for the life of the product. Pro Comp’s obligation under this warranty is limited to repair or replacement, at Pro Comp’s option, of the defective product. Any and all costs of removal, installation, freight or incidental or consequential damages are expressly excluded from this warranty. Pro Comp is not responsible for damages and / or warranty of other vehicle parts related or non-related to the installation of Pro Comp product. A consumer who makes the decision to modify his vehicle with aftermarket components of any kind will assume all risk and responsibility for potential damages incurred as a result of their chosen modifications. Warranty coverage does not include consumer opinions regarding ride comfort, fitment and design. Warranty claims can be made directly with Pro Comp or at any factory authorized Pro Comp dealer.

IMPORTANT! To validate the warranty on this purchase please be sure to mail in the warranty card.

CLAIMS NOT COVERED UNDER WARRANTY
  • Parts subject to normal wear; this includes bushings, bump stops, ball joints, tie rod ends and heim joints.
  • Finish after 90 days.
  • Damage caused as a result of not following recommendations or requirements called out in the installation manuals.

Pro Comp MX Series coil-over shocks are considered a serviceable shock with a one-year warranty against leakage only. Rebuild service and replacement parts will be available and sold separately by Pro Comp. Contact Pro Comp for specific service charges. Pro Comp accepts no responsibility for any altered product, improper installation, lack of or improper maintenance or improper use of our products.


THE LIFT SHIELD WARRANTY

Although you may purchase your kit from any retailer, in order to be qualified for Lift Shield Registration, make sure your kit is INSTALLED at an authorized installer. All authorized installers are posted on our website here

WHAT IS COVERED
Engine

All internal lubricated parts, timing belt, pulleys and cover; oil pump; water pump; manifolds; harmonics balancer; engine mounts; turbocharger housing, internal parts and vanes. Note: Cases, housings engine block and cylinder heads are only covered if damaged by the failure of an internal lubricated part.

Automatic Transmission/Transfer Case

All internal lubricated parts, torque converter, vacuum modulator.

Manual Transmission/Transfer Case

All internal lubricated parts. Does not include manual clutch, pressure plate, throw –out bearings, pilot bearing or bushing, clutch master or slave cylinders.

Rear-Wheel Drive

All internal lubricated parts, propeller shafts, supports and U-joints, axle shafts and bearings.

Front-Wheel Drive

All internal lubricated parts, propeller shafts, axle shafts, constant velocity joints, front hub bearings.

Upon payment of the $100 deductible per visit and before the expiration of this agreement, the necessary repairs to the components listed above will be reimbursed without additional charge to you. Replacement of any part may be made with new parts or parts of like kind and quality at the time of breakdown, at the option of the Manufacturer.

WHAT IS NOT COVERED

This Limited Warranty Agreement will cover only those items listed under “What is Covered”, and does not cover the following: Incidental or consequential damages or loss caused by breakdown of components (or otherwise) including property damage, personal injury, inconvenience, loss of vehicle use and commercial loss.

Commercial use is excluded and will void coverage under this Limited Warranty Agreement. Repairs required because of collision, abuse, overheating, or operation without proper lubrication or coolant, road conditions, misuse, negligence, alterations, racing, accidents, fires, floods, riots, acts of God, vandalism, upset, theft, lack of reasonable and proper maintenance, abuse through towing or improper load capacity, abuse through continued operation of an impaired vehicle, or any other losses normally covered by casualty insurance. Repairs that would be covered by the vehicle original manufacturers’ warranty unless written evidence is submitted that a claim made under the original manufacturers’ warranty was denied due to a lift kit installed by the Seller. Excessive oil consumption, loss of compression, or gradual reduction in operating performance after purchase, any repairs on vehicles whose mileage has been altered or whose odometer has been tampered with. Repairs covered by this Limited Warranty Agreement in excess of the then current NADA wholesale value of your vehicle prior to the breakdown of the covered component. The total of all benefits paid or payable under this Limited Warranty Agreement shall not exceed the price paid for the vehicle. Repairs performed by someone other than the seller. Rental or towing expenses.

Mechanical

Service adjustment/cleaning, carburetor, throttle body assembly (except injectors), contaminated fuel system, air conditioning recharge, refrigerant, coolant, battery cables, belts, hoses, brakes (front hubs, drums, shoes, lining, disc rotors and pads), exhaust system (including catalytic converter), filters, fluids, lights (bulbs, sealed beam and lenses), lubricants, manual clutch disc, strut studs, wiper blades, shop supplies and hazardous wa sted removal. Repairs, retrofit, or replacement of any components caused by or due to compliance with any law or legislation including the 1990 Clean Air Act.

Exterior

Service adjustments (glass and body parts), bright metal, bumpers, body panels, door handles, hinges, glass, moldings, outside ornamentation, convertible or vinyl tops, paint, rust, sheet metal, sideview, mirrors (glass and housing), air and water leaks, weather-strip, wheel covers/ornaments and wind noise. Physical damage, alignment of bumper and body parts. Interior – Buttons, carpet, dash pad, door and window handles, knobs, rearview mirror (glass and housing), trim and upholstery. Radios, tape players, compact disc players, graphic equalizers, speakers, cellular telephones, theft deterrent systems, and radar detectors.

MAINTENANCE RESPONSIBILITIES

Failure to perform the vehicle manufacturer’s recommended maintenance will result in loss of your protection under the Limited Warranty Agreement. Maintenance records from the date of the delivery supported by the receipts indicating dated, mileage and services performed must be kept by the vehicle purchaser and made available to Manufacturer on request.

CHANGE OF VEHICLE OWNERSHIP

The Coverage provided by this Limited Warranty Agreement applies only to the covered vehicle while owned by the person whose name appears on this agreement. This agreement is non-transferrable.

WHAT TO DO IF REPAIRS ARE NEEDED

You must deliver your vehicle to YOUR Vehicle’s Factory Authorized Repair Facility. Contact the Lift Shield Claims Administration office at (800) 335-8769 for claims authorization. Claims MUST be authorized by the claims office prior to any repair being performed.


  • 5 Year / 60,000 Mile Powertrain Protection
  • $1,500 value FREE
  • Easy Registration
  • A Pro Comp Exclusive
  • Modify Your Vehicle with Confidence
  • Have Complete Peace of Mind

THE ULTIMATE PROTECTION FOR YOUR FORD, CHEVROLET, DODGE, JEEP, TOYOTA AND NISSAN

Pro Comp is the first aftermarket suspension manufacturer in the United States and Canada that offers Lift Shield – a FREE 5 year / 60,000 mile powertrain warranty on qualifying suspension kits. Lift Shield protects Pro Comp’s most popular suspension systems for late model trucks and Jeeps*. It also covers powertrain-related components, including the engine, transmission, transfer case, gears and axles. Without this protection repairs to your engine could cost you thousands of dollars. That’s why Lift Shield is so valuable – it actually protects the vehicle on which it is installed. No other suspension manufacturer can offer this type of protection and value.

Whether your vehicle is used for towing bikes to the desert or hauling supplies home from the hardware store, you will have total piece of mind when covered by Lift Shield.

*Visit www.ProCompUSA.com/Liftshield for a complete list of kits

View/Download Warranty

THE PRO COMP PROMISE WARRANTY

At Pro Comp, we know you have many choices when selecting products to personalize your vehicle. You should demand nothing but the highest quality available and have total confidence that the products you selected are the best in the industry. It is for these reasons that Pro Comp Suspension products are backed by the best warranty in the industry...the Pro Comp Promise! Pro Comp promises that its products will last a lifetime or we will replace it free of charge. It's that simple! Because of our commitment to quality and manufacturing excellence, we are able to stand behind our products. FOREVER. It is Pro Comp's Promise that if one of our suspension products breaks not due to misuse, neglect or vandalism, we will replace it. WHETHER YOU ARE THE ORIGINAL PURCHASER OR NOT, you can be assured that we will make it right. The Pro Comp Promise covers all suspension products including shocks and steering stabilizers. Buy Pro Comp Suspension today and enjoy it for the rest of your life!
That's our Pro Comp Promise!

NOTICE TO OWNER, OPERATOR, DEALER & INSTALLER

Vehicles that have been enhanced for off-road performance often have unique handling characteristics due to the higher center of gravity and larger tires. This vehicle may handle, react and stop differently than many passenger cars or unmodified vehicles, both on and off–road. You must drive your vehicle safely! Extreme care should always be taken to prevent vehicle rollover or loss of control, which can result in serious injury or even death. Always avoid sudden sharp turns or abrupt maneuvers and allow more time and distance for braking! Pro Comp reminds you to fasten your seat belts at all times and reduce speed! We will gladly answer any questions concerning the design, function, maintenance and correct use of our products.

Please make sure that the Dealer / Installer explains and delivers all warning notices, warranty forms and instruction sheets included with Pro Comp product.


WARRANTY & RETURN POLICY

ro Comp warranties its full line of products to be free from defects in workmanship and materials for the life of the product. Pro Comp’s obligation under this warranty is limited to repair or replacement, at Pro Comp’s option, of the defective product. Any and all costs of removal, installation, freight or incidental or consequential damages are expressly excluded from this warranty. Pro Comp is not responsible for damages and / or warranty of other vehicle parts related or non-related to the installation of Pro Comp product. A consumer who makes the decision to modify his vehicle with aftermarket components of any kind will assume all risk and responsibility for potential damages incurred as a result of their chosen modifications. Warranty coverage does not include consumer opinions regarding ride comfort, fitment and design. Warranty claims can be made directly with Pro Comp or at any factory authorized Pro Comp dealer.

IMPORTANT! To validate the warranty on this purchase please be sure to mail in the warranty card.

CLAIMS NOT COVERED UNDER WARRANTY
  • Parts subject to normal wear; this includes bushings, bump stops, ball joints, tie rod ends and heim joints.
  • Finish after 90 days.
  • Damage caused as a result of not following recommendations or requirements called out in the installation manuals.

Pro Comp MX Series coil-over shocks are considered a serviceable shock with a one-year warranty against leakage only. Rebuild service and replacement parts will be available and sold separately by Pro Comp. Contact Pro Comp for specific service charges. Pro Comp accepts no responsibility for any altered product, improper installation, lack of or improper maintenance or improper use of our products.

View/Download Warranty